Refund and Return Policy

At Migrants Guide, we value your satisfaction and strive to provide high-quality products and services. This Refund and Return Policy outlines the conditions under which you may request a refund or return for purchases made on our website (migrantsguide.com).

1. Refund Policy

1.1 Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  • The product you received is defective or damaged.
  • The product you received does not match the description provided on our website.
  • Your order was canceled before shipment.

1.2 Non-Refundable Items

The following items are not eligible for refunds:

  • Digital downloads or eBooks.
  • Items marked as “final sale” or “non-refundable.”
  • Products returned without prior authorization.

1.3 Requesting a Refund

To request a refund:

  1. Contact us at contact@migrantsguide.com within 7 days of receiving your product.
  2. Provide your order number and a detailed description of the issue (include images if applicable).
  3. Once your request is reviewed and approved, the refund will be processed within 5-7 business days.

Refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

2. Return Policy

2.1 Eligibility for Returns

You may return a product under the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The return request is made within 3 days of receiving the product.

2.2 Return Process

To initiate a return:

  1. Contact us at contact@migrantsguide.com to request a return authorization.
  2. Include your order number and reason for the return.
  3. Ship the product back to the address provided by our team. You are responsible for the return shipping costs.

2.3 Inspection and Approval

Once we receive the returned product:

  • We will inspect the item to ensure it meets the return conditions.
  • If approved, a refund or exchange will be processed within 5-7 business days.

3. Cancellation Policy

3.1 Canceling an Order

You may cancel your order before it is shipped:

  • Contact us immediately at contact@migrantsguide.com with your order details.
  • If the cancellation is approved, the refund will be processed within 5-7 business days.

3.2 Orders Already Shipped

If your order has already been shipped, it cannot be canceled. You may request a return as per our Return Policy.

4. General Terms

  • Refunds and returns are only applicable to purchases made directly through migrantsguide.com.
  • We reserve the right to refuse any return or refund request that does not comply with this policy.
  • This policy does not affect your statutory rights as a consumer.

5. Contact Us

If you have questions about our Refund and Return Policy or need assistance, please contact us:

We are committed to ensuring a positive experience for our customers and will work with you to resolve any issues promptly.